SpiceFactory blog Industry Insights
Why Mobile Apps Will Not Matter Anymore
When it comes to building mobile apps, there are many options available today. However, the focus should not be on how to build a mobile app, but why.
Millennial Banking Customers are Ready for Chatbots
Banks have a reputation of being very traditional institutions. While older generations equated the word 'traditional' with dependability and trust, millennials equate it with tardiness and bumbledom.
Are You Listening? How to Build Better Digital Products with VoC Data
In the age of experience, companies need to listen to their customers if they want to remain relevant in the market. In fact, Gartner says that 89% of companies expect to be competing mainly on customer experience by now.
AI’s Paradox: Smart Chatbots Make Banking Feel Human Again
Although this seems ironic, AI could actually help banks create a more human-like customer experience. Chatbots are bringing two-way interactions back to digital banking giving people the impression that the bank understands their needs and expectations.
Machine Learning in Practice at SpiceFactory
Artificial intelligence techniques such as machine learning can be applied to identify patterns in the data to the point that computers can start to predict behavior by finding connections in data.
From Chatbots to Face ID: Event Tech Innovations for 2018
Following are some of the event technology trends that organizers should consider implementing in 2018 and beyond to ensure that attendees derive maximum value from their event experiences.
AI-Powered Chatbots Coming to an Event Near You
Event technology is an umbrella term that encompasses a variety of different technologies - think event management platforms, ticketing solutions, digital signage...
6 Technology Trends Shaping the Future of Event Management
Event management today is fundamentally different than it was ten years ago. The complexities of the process remain the same, but they...
Apple Joins the Conversational UI Movement with Business Chat
With people spending so much time on their messaging apps each day, it didn’t take too long for businesses to follow and...
How Blockchain is Catalyzing Change Across Industries
There is so much hype surrounding blockchain technology that you may legitimately think there’s no real weight behind this “buzzword of the...
Conversational Commerce: Passing Trend or Something More?
A new craze for conversational interfaces has taken off around the globe. It seems like all of a sudden, every business wants...
Enterprise Digital Transformation: What is Next?
Over the past several years, digital technology has disrupted many industries and triggered a new wave of startups that are challenging traditional...
Building the Business Case for Chatbots
Since messaging platforms like Slack, Telegram, and Facebook Messenger opened to third-party chatbots, we’ve seen a massive number of bots popping up...
Bots from Hype to Reality: A Path to Delivering Value
Bots are everywhere! Just ask Google and it’ll immediately return 100 plus million results.